Category: B&B Customer Service
How to Stop Your Guests from Driving You Crazy
In time, everyday interaction with guests can start to grate on even the most positive among us. These simple methods should help you work out a way to manage your business without letting your guests drive you crazy!
The 5 Do’s of B&B Customer Service
These 5 customer service tips are positive things you can do to help create a successful and enjoyable customer experience at your B&B…
How to Make Your B&B Accessible – Part Two
Don’t be daunted by the idea of accessibility! Here are 10 simple, low cost ways to help disabled travellers – and benefit both your B&B business and your customers.
How to Make Your B&B Accessible – Part One
Open up your B&B to disabled or limited mobility travellers! This guide to how and why to write an Access Statement will help your make your B&B accessible.
How to Fold a Fan Napkin
Impress your B&B guests at meal times with this classic but elegant serviette folding technique. ‘The standing fan’ napkin adds a decorative and personal touch.
How to Become Outgoing Overnight
Do you find it hard to strike up a conversation with a stranger? Here are a few tips to help you shrug off the shyness and improve your service with a chat.
10 Ways To Be A Good Host
Customer service is one of the most important parts of running a B&B. Follow these 10 tips for being a good host and you’re sure to leave a lasting impression on your guests.
How to Get Business from Business Travellers
Here are 5 top tips to make your B&B attractive to business travellers, both for your marketing and for making them feel at home once they arrive.
How to Deal with Customer Complaints
Put simply, customer service is the key to long-term business relationships. Here’s how to deal with complaints effectively and efficiently.
