Privacy Statement

Enjoy Bed and Breakfast Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions of Use and Acceptable Use Policy and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act”), we are the data controller.
 

SECURE PAYMENT

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:
 

  • Information that you provide by filling in forms on our site www.enjoybedandbreakfast.com (“our Site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us or any of our third party business affiliates, associates or providers (or person(s) connected with providers) of accommodation or other services on our Site when, and you report a problem with our site. Examples of such information include (without limitation): names, surnames, titles, dates of birth, gender, residential addresses, billing addresses, email addresses and telephone numbers.
     
  • If you contact us, we may keep a record of that correspondence.
     
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
     
  • Details of transactions you carry out through our site and of the fulfilment of your orders, including without limitation information relating to your browsing and accommodation preferences and interests.
     
  • Details of your visits to our site including, but not limited to, traffic data, location data, clickthrough data, browser preferences, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
     

REMARKETING, IP ADDRESSES AND COOKIES


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, remarketing purposes and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

 

 

  • To estimate our customer base, audience size and usage pattern.

 

  • To store information about your preferences, and so allow us to customise our site according to your individual interests.

 

  • To speed up your searches.

 

  • To recognise you when you return to our site.

 

  • Remarketing is a way for us to connect with users, based upon your past interactions with the Enjoybedandbreakfast.com website. Third-party marketing vendors may be hired by Enjoy Bed & Breakfast Ltd to perform remarketing services. As a result, third-party vendors, including Google, may show Enjoybedandbreakfast.com advertisements on sites on the internet. Third-party vendors, including Google, use cookies to serve advertisements based on a user's prior visits to the Enjoybedandbreakfast.com website.

 

 

  • Any information collected is used only for remarketing purposes and will not be used for any other purpose.


You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Please note that our advertisers may also use cookies, over which we have no control.

 

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Except for debit and credit card information which we do not store, all information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We will do our best to protect your personal data, but any transmission of such data is strictly at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USES MADE OF INFORMATION

We use information held about you in the following ways:
 

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
     

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email, post or telephone.

If you are an existing customer or registered user, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer or user, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

As part of the registration and booking processes, we give you the ability to receive via email or direct messaging information about our products and services, updates to our Site, customised advertisements and promotions that are targeted to your specific interest, such as promotions and other accommodation opportunities available on our Site and/or sponsored by Providers and advertisers. We send this information directly ourselves, or via third party service providers.

If you do not opt-out from receiving these communications about our Site, we will send them to you.

At any time, you may change which of the communications you wish to receive or not, by changing your preferences in your account.

In addition, in our emails and other communications, we will include instructions on how to unsubscribe and inform us of preferences if you decide you do not want to receive any future marketing or promotional emails from us.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users.

DISCLOSURE OF YOUR INFORMATION

From time to time, we may disclose your personal information as follows
 

  • To those Providers with which you make arrangements and/or bookings through our Site. We provide them with the personal information needed to make and complete the purchase, booking or reservation.
     
  • To organisations that perform services for or on behalf of us, for example to provide customer service, process credit cards, for research, marketing, data processing, to measure the use of our Site or to facilitate usage by visitors to the Site. We will share with these companies only that personal information which they need to work on our behalf.
     
  • We may collaborate with other companies to offer you additional products or services, for example, through promotions, competitions and prize-draws. To the extent that you have consented, we will share personal information that is necessary for these other companies to provide the products or services that you have requested.
     

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:
 

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, subject to appropriate confidentiality arrangements.
     
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
     
  • If required to comply with an order or warrant issued or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with the rules or court relating to the production of records, or in order to enforce or apply our Terms and Conditions of Use and other agreements.
     
  • If we believe in good faith that a law, regulation, rule or guideline requires it.
     
  • To protect the rights, property of us, our customers and users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
     
  • To a person who needs the information because of an emergency that threatens the life, health, or security of an identifiable person or group.
     
  • To our insurers and to regulatory agencies.
     
  • Where it is necessary to collect monies owing to us.
     

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us via our contact us form.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

THIRD PARTY ADVERTISERS

We may permit third parties to advertise on our Site from time to time. We do not share any personal information about you with these advertisers unless you give us permission to do so, separate from any permission you provide during the registration and/or booking process. These advertisers may seek to use cookies and pixel tags to track session data about the ads you have seen and types of things in which you appear interested. These advertisers may also use combined information about your visits to our Site and other sites in order to provide advertisements about related goods and services that may be of interest to you.

When you click on one of these advertisers' links, you are leaving our Site and entering another site. We are not responsible for such third party's sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site, and may be very different from our policy.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed via our contact us form.