It’s not always easy knowing how to deal with your customers, especially when they come from so many different walks of life, but here are some fairly generic tips that should help you improve your hosting skills and leave a lasting impression on your guests.
1. Welcoming and warm
A warm welcome means a lot when a guest walks into your establishment for the first time. First impressions do count.
2. Take an interest
Your guests should be made to feel important and asking them a little about themselves will go a long way in both breaking the ice and making them realise you are the hostess with the mostest.
3. The customer is always right
The customer should always be treated as being correct unless they have deliberately breached one of your policies, so stay calm, smile and take on board what they have to say.
4. Dietary requirements
Try to make an effort to cover some of the specialist dietary requirements, even if it’s just the more common ones, it will prove worth it in the long run.
5. Well equipped rooms
This goes without saying but if you aim to cover every eventuality and make sure every need is catered for there is less chance of complaint.
6. Take criticism well
Don’t be offended by criticism just put the information you have been given to good use.
7. Ask if they need anything
Make a point of asking your guests if they need anything, it shows you care.
8. Show professionalism and efficiency
A professional attitude will immediately make your guests feel more at ease and it also helps to give you the edge.
9. Share local knowledge
The chances are your guests will be newcomers to the area, share your local knowledge with them and give them some tips on the best places to visit, they will appreciate it.
10. Be happy to discount if there’s a problem
If there is a major problem that can’t be resolved or if you realise that the problem has actually arisen from a mistake on your part it is only fair to offer a discount on the cost of the room.
Image from Flickr user Claudio Matsuoka
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